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Frequently Asked Questions
Are you a trading company or a factory?
We are a factory and trade integration. We have 35 years of focus on Upvc, Aluminum Window and Doors Equipment, insulating glass equipment, and curtain wall equipment.
What is the delivery time after an order is placed?
Generally about 15 days. If we have inventory, we can arrange shipment within 5 days. Production lead times depend on specific items and quantities.
What is included in the warranty and after-sales service?
We provide a 12-month warranty. Our professional after-sale team provides technical support and helps solve problems encountered during use even after the warranty period.
How do you ensure product quality?
Each machine undergoes a 100% quality examination and test before shipment. All machines meet ISO and CE certification standards.
What should we do if we don't know how to operate the machine?
We can send an engineer to your location, provide video training for installation and operation, and offer online engineering assistance.
Can the machine process non-ferrous metals?
Yes, the equipment is designed to work on aluminum alloy, non-ferrous metals, orbit constructs, and PVC profiles efficiently.