Frequently Asked Questions
What is your lead time for delivery?
The standard lead time is 60 days for a whole production line and 30 days for a single machine. Special requirements may vary.
How do you ensure safe shipment?
All machines are designed to fit GP containers for sea freight efficiency. We use seaworthy packaging and professional loading to ensure safe arrival.
What is the guarantee policy?
We provide a one-year guarantee (excluding wearing parts) and life-long technical service. Engineers are available for on-site service upon request.
How is machine installation handled?
Installation is included. Customers are responsible for the engineer's round-trip airfare, local transport, accommodation, and a daily service fee.
What kind of after-sales support do you provide?
Spare parts can be dispatched within 72 hours. Experienced technical teams and service engineers are ready for on-site instruction and support.
Can different glass sizes be processed?
Yes, the rotated sealant spreading table is designed to process different sizes of insulating glass ranging from 400x400mm up to 1500x1500mm.