Frequently Asked Questions
Q: Do you provide on-site installation and training?
A: Yes, we offer global installation services and comprehensive operator training programs.
Q: How are your glass machines packaged for shipping?
A: Machines are packed in containers suitable for long-distance ocean transport using shock-absorbing materials like pearl cotton and protective film. Wooden box packaging is available as an upgrade.
Q: How do you ensure the long-term stability of the machinery?
A: We conduct rigorous endurance tests before factory departure and use high-quality, durable components throughout the manufacturing process.
Q: Can I place a custom order for specific machinery needs?
A: Yes, most of our machinery can be custom configured to meet your specific production requirements.
Q: Where can I obtain spare parts?
A: We maintain a full inventory of spare parts for all our machinery models to ensure minimal downtime for our customers.
Q: What is the standard warranty period?
A: We provide a 12-month warranty period (excluding standard wear and tear parts).
Zhixing Machine
