Q1: Are you a manufacturer or trading company?
We are the manufacturer with over 10 years of factory experience. Producing the machines ourselves allows us to ensure trusted quality and provide superior after-sales service.
Q2: Can the machine voltage be customized?
Yes, the voltage can be customized according to the client's local power supply requirements (e.g., if it is not 380V/50HZ).
Q3: How long is the delivery time?
For standard machines, it is 7-10 days. For non-standard or customized machines, it typically takes 15 to 30 days.
Q4: What are the payment terms and process?
We usually require a 30% prepayment to start production. Once the machine is ready, we send photos for your review, and the balance is paid before shipment.
Q5: What kind of after-sales service do you offer?
We offer comprehensive support including installation guidance, free project planning, and debugging. Our engineers have years of experience and can communicate fluently via email or messaging apps to solve problems quickly.
Q6: What documents are provided after shipment?
After shipment, we send all original documents via courier, including the Packing List, Commercial Invoice, Bill of Lading, and other required certificates.
Zhixing Machine
