Frequently Asked Questions
Are you a manufacturer?
Yes, we have been providing professional products in this field for over 10 years as a specialized factory.
How do I install the machine?
We provide comprehensive installation instructions via video, email, and images. For large-scale projects, we can arrange for technical staff to assist with installation in your country.
Is customization available for the equipment?
Yes, we can customize machines according to the detailed drawings and specific requirements you provide.
What kind of after-sales service do you provide?
We offer 24-hour technical support, a 12-month warranty period, and our senior engineers are available for international travel to assist with installation, maintenance, and training.
How long is the typical delivery time?
Generally, single machines require 15-30 days, while complete plant setups take approximately 30-50 days.
Do your products have international certification?
Yes, our machines carry CE and UL certification to ensure compliance with international safety and quality standards.