1. Are you a manufacturer?
Yes, we are a professional manufacturer with more than 16 years of experience in this area.
2. What's the delivery time for the machines?
For normal machines, our delivery time is 20 days after receiving the deposit. Customized machines should be confirmed with our sales staff.
3. How about the after-sale service?
1) We reply immediately when machines break down, within 12 hours. 2) If clients need, we can appoint engineers to help install the machines and train the workers.
4. What's the guarantee time?
1) All machines have a guarantee time of one year, excluding wearing parts. 2) If machine parts are broken, we will provide them for free, though clients afford courier fees. 3) 24 hours online service each day with free technical support.
5. Do you provide equipment operation training?
Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. We also support online training.
6. What are the payment terms?
We accept various payment methods such as T/T, L/C, and others as per your requirement.